:root {
            --primary: #4361ee;
            --secondary: #3a0ca3;
        }
        
        * {
            margin: 0;
            padding: 0;
            box-sizing: border-box;
            font-family: 'Poppins', sans-serif;
        }
        
        body {
            background: linear-gradient(135deg, var(--primary), var(--secondary));
            min-height: 100vh;
            display: flex;
            flex-direction: column;
            color: white;
        }
        
        .navbar {
            background-color: rgba(255, 255, 255, 0.1);
            backdrop-filter: blur(10px);
            padding: 1rem 0;
        }
        
        .nav-container {
            width: 90%;
            max-width: 1200px;
            margin: 0 auto;
            display: flex;
            justify-content: space-between;
            align-items: center;
        }
        
        .logo {
            display: flex;
            align-items: center;
            font-size: 1.5rem;
            font-weight: 600;
            color: white;
            text-decoration: none;
        }
        
        .logo img {
            height: 40px;
            margin-right: 10px;
        }
        
        .nav-links {
            display: flex;
            list-style: none;
        }
        
        .nav-links li {
            margin-left: 1.5rem;
        }
        
        .nav-links a {
            color: rgba(255, 255, 255, 0.8);
            text-decoration: none;
            font-weight: 500;
            padding: 0.5rem 1rem;
            border-radius: 5px;
        }
        
        .nav-links a.active {
            color: white;
            background-color: rgba(255, 255, 255, 0.15);
        }
        
        .status-container {
            flex: 1;
            display: flex;
            align-items: center;
            justify-content: center;
            padding: 2rem 1rem;
        }
        
        .status-card {
            background-color: white;
            border-radius: 15px;
            box-shadow: 0 15px 35px rgba(0, 0, 0, 0.2);
            overflow: hidden;
            width: 100%;
            max-width: 600px;
            color: #212529;
        }
        
        .status-header {
            background: linear-gradient(to right, var(--primary), var(--secondary));
            color: white;
            padding: 2rem;
            text-align: center;
        }
        
        .status-body {
            padding: 2rem;
        }
        
        .form-group {
            margin-bottom: 1.5rem;
        }
        
        .form-control {
            width: 100%;
            padding: 0.9rem 1rem;
            border-radius: 8px;
            border: 1px solid #e1e5e9;
            font-size: 1rem;
        }
        
        .submit-btn {
            width: 100%;
            background: linear-gradient(to right, var(--primary), var(--secondary));
            color: white;
            border: none;
            padding: 1rem;
            border-radius: 8px;
            font-size: 1rem;
            font-weight: 500;
            cursor: pointer;
        }
        
        .ticket-details {
            background: #f8f9fa;
            border-radius: 10px;
            padding: 1.5rem;
            margin-top: 1.5rem;
        }
        
        .detail-row {
            margin-bottom: 0.5rem;
            padding-bottom: 0.5rem;
            border-bottom: 1px solid #e9ecef;
        }
        
        .status-badge {
            padding: 0.5rem 1rem;
            border-radius: 20px;
            font-weight: 600;
        }
        
        .status-open { background: #fff3cd; color: #856404; }
        .status-resolved { background: #d4edda; color: #155724; }
        
        .reply-section {
            background: #e7f3ff;
            border-left: 4px solid var(--primary);
            padding: 1.5rem;
            border-radius: 8px;
            margin-top: 1.5rem;
        }
        
        .no-reply {
            background: #fff3cd;
            border-left: 4px solid #ffc107;
            padding: 1.5rem;
            border-radius: 8px;
            text-align: center;
        }
        
        .footer {
            background-color: rgba(0, 0, 0, 0.1);
            padding: 1.5rem 0;
            text-align: center;
        }